We offer a 4 day return window for you to review your finished jewelry item. The 4 day period begins when you sign for and receive your item from the shipping carrier. If you are not completely satisfied with your item, you can return it for a full refund. While you have possession of any item you are fully responsible for its value and
care.

Custom made jewelry isn’t refundable.

Please contact us to inquire return that we can help you with at valeriya@valkonda.com

Please note:

Depending on the value of the item you are returning, you will be given special instructions on how to send in a return. Items returned MUST be in the same new condition as they were when they were delivered to you. We will NOT accept damaged items.

A refund will be issued after we receive your return. Shipping costs cannot be refunded. If you paid by credit card, the charge will be credited back to your card. If you paid by check or wire transfer, a company check will be issued to the name on the account from which the purchase was made from.

In order to deter potential theft, please do not write any words on the package shipping label that may allude to the contents of the package (such as gems, sapphires, jewelry, etc.). Do not declare the exact nature of the contents you are sending. If required by customs or the shipping company, specify the item is an “Antique Sample” or “Rock Crystal Sample”.

All types of jewelry can be affected by normal use, or accidents/trauma. This is especially true for rings worn on a regular basis, since hands and fingers are very active and subjected to multiple risks in damaging jewelry. Our manufacturing warranty excludes coverage for wear and tear and in rare instances of lost gemstones.

Some examples of common jewelry issues that would not be considered manufacturing defects include:

• Discoloration of gold/silver caused by exposure to chemicals, Examples; cleaning acids, hot tubs used for bathing.
• Precious metals, and especially prong set gemstones can wear down over time and may require restoration.
• Thread in clothing can catch a loose prong over time; bending to everyday wear allowing a gemstone to fall out.
• The loss of a gemstone caused by an accident/trauma damage.

We strongly suggest prongs that hold gemstones be visually inspected for any possible loosening from normal wear so that repairs required to preserve the integrity of the jewelry are made.